At Aztekcomputers.com, we aim to provide hassle-free solutions for any issues you may encounter. To initiate a return or exchange, please ensure that you meet the terms and conditions outlined in our return policy. Please note that certain items may not be eligible for return, and we reserve the right to modify this policy at any time.
Return Authorization (RA) Information
- Shipping and handling charges are non-refundable.
- All exchanges and returns are subject to approval. Some non-returnable items include: iPods, software, hard drives, and accessories. Please contact us if you have any questions.
- All exchanges and returns require a Return Authorization (RA) number.
- An RA number must be requested within 7 days of receiving the merchandise.
- After 7 days, please contact the manufacturer directly.
- The return package must be received within 10 business days of the RA issue date.
- All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, and user's manual.
- For returns within 1-7 days, a mandatory 20% restocking fee applies, and the customer is responsible for all shipping and handling charges.
Software Products
- Software cannot be returned.
Open Box Items
- Open box items are not eligible for return unless specified otherwise.
Defective Products
- Refer to the manufacturer's warranty agreement after the 7th day of receiving your equipment.
- Defective products are only exchanged; no refunds are authorized.
- Serial numbers and defects are verified prior to shipment of replacement units.
- Minimum 1-hour labor cost at $75.00/hr for non-defective items.
- Cost to replace missing or abused items.
Special Orders
Special orders cannot be returned or canceled once placed and prepaid. If canceled prior to delivery, a 20% special order cancellation fee applies.
Claims
If you receive a damaged product, please contact our customer service department immediately for assistance.
How to Request an RMA Number
- Contact our customer service department at 469-574-0240 between 9:00 am to 6:00 pm, CST, or log in to your account to generate an electronic request.
- Requests are processed the next business day.
After RMA Issuance
- Print the RMA number from our website.
- Attach the RMA number to the package, next to the return address.
- Return the package (include a copy of the invoice) to the address provided.
RMA For Credit
Refunds are issued after verification of received items, checked and approved, less any applicable fees.
RMA-Defective For Replacement
Once an item is received, checked, and approved, a replacement item will be shipped out depending on availability.
Defective For Replacement
Within the first week, defective products are exchanged at no additional cost. After the one-week grace period, we will assist in resolving the issue or direct you to contact the manufacturer.
Last Update: 19/04/2022 |
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